Frequently Asked Questions
Please click each question to get the answer.

Order Confirmation Email

1. What is my Download ID and what does it entitle me to download?
2. How long or how many times can I use the download link in my email?
3. Can I download software to more than one computer?
4. Will I continue to receive my software products on disk?

Download Page

1. Why do I need to agree to the "End User License Agreement"?
2. Are all products available for download?
3. Can I download an older version of a software product?
4. Is the software I download identical to the software I receive on disk?
5. Can I download patches, firmware, product add-ons, etc. from the download page without downloading the product?
6. Are the optional downloads I select and download with my product installed automatically?
7. Can I download multiple products simultaneously?
8. Why are some items marked as Not Available?
9. Can I queue multiple downloads?
10. What do I do when I receive "Unable to access your user profile data"?
11. What do I do when I receive "Unable to Save Basket Info"?
12. Where can I find additional information about download basket?

Software Updates

1. When I enter my serial number and company name, I am told that I do not qualify for an update?
2. Why is the "type ahead" performance slow when I search for text or catalog numbers in PCDC?

Download Manager

1. Which web browsers and operating systems are supported by the Download Manager ?
2. What do I do if my web browser or operating system version is not supported?
3. What languages are supported by the Download Manager?
4. How do I install the Download Manager?
5. What is the default download folder?
6. Can I change the download folder?
7. What is the difference between Managed Download and Direct Download?
8. Are there extra steps with a Direct Download?
9. What do I do if there are multiple files in a Direct Download?
11. How do I find my files after the download is complete?
12. Why don’t I see files being downloaded to the download folder while the download is in progress?
13. How do I know when the download is complete?
14. How do I know if there were any errors during the download? What do I do if an error occurs?
15. My product was downloaded to a folder based on a naming convention. How do I interpret the folder name?
16. Do I need a third-party program to decompress or extract the files I download?
17. What does "click here if you are using a third party desktop download manager" mean?
18. My download is slow. How do I make it go faster?
19. How do I restart my download after a lost network connection, power failure, or some other problem?
20. How do I stop a download already in progress?
21. The computer I want to install my download on does not have an Internet connection. How do I move my download to another computer?

Registration and Activation

1. Does my existing license and activation work with newer versions of software?
2. Do I still have to activate my software after downloading?
3. How do I activate my software?
4. Do I have to remove my activation first before I update my software?
5. Can I activate with a master disk?
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